Returns Policy

Last Updated: 14/11/2024

Thank you for shopping with Riddit Homes. We are committed to providing high‑quality pre‑owned items and excellent customer service. Please read our Returns Policy carefully before making a purchase.

1. Sold As Seen

All items sold on our website are sold as seen. We encourage customers to thoroughly review all product descriptions and images before making a purchase to ensure the item meets their expectations.

2. Eligibility for Returns

While we operate on an "as seen" basis, we understand that exceptions may occur. Returns are accepted only under the following conditions:

• Damaged or Defective Items: If you receive an item that is damaged or not as described, you may be eligible for a return.

To be eligible under these conditions:

• Contact Us Within 24 Hours: You must contact us within 24 hours of receiving the item. Please provide your order number, a description of the issue, and photographic evidence.

3. Non‑Returnable Items

Please note that we do not accept returns for the following reasons:

• Change of Mind: If you decide you no longer want the item after purchase.
• Incorrect Size or Fit: If the item does not fit your needs or expectations.
• No Damage or Defect: If the item arrives as described at the time of purchase.

4. Return Process for Damaged or Defective Items

If your item qualifies under the Damaged or Defective policy, please follow these steps:

1. Contact Us: Email riddithomes1@gmail.com within 24 hours of receiving your order.
2. Provide Details: Include your order number, a description of the issue, and photographic evidence.
3. Review & Approval: Our team will review your request and respond within 3 business days.
4. Return Instructions: If approved, we’ll send you instructions—please do not return items before receiving them.
5. Refund or Replacement: Once we receive and inspect your return, we will process a refund or replacement per your preference.

5. Refunds

• Approved Returns: Refunds will be issued to your original payment method within 7 days of us receiving the item.

6. Courier Liability

We are not liable for damages caused by couriers. To protect your purchase, please use a reputable courier with insurance when returning items.

7. Exchanges

We currently do not offer direct exchanges. To exchange, please follow the return process above and place a new order.

8. Contact Us

If you have any questions about our Returns Policy, please contact us at:

• Email: riddithomes1@gmail.com

Please Note: This Returns Policy is subject to change without notice. Review it periodically for updates.